How can we help?

Contact the AlarmiFex team

Email support@alarmifex.com. For a technical issue, include your iPhone model, iOS version, AlarmiFex version, and what happened. A screenshot can help us understand the problem.

My alarm did not ring. What should I check?

Open AlarmiFex and check that the alarm is enabled, its time and repeat days are correct, and its sound is available. If the app shows an alarm-permission warning, follow it to allow alarms in Settings. Keep your iPhone powered on and charged, check the ringer volume, and try an alarm a minute ahead before relying on it overnight.

If the test fails, email us with the alarm time and settings so we can investigate.

Will my alarm ring on silent or with Focus enabled?

AlarmiFex uses Apple's AlarmKit to schedule system alarms, which can ring with Silent mode or Focus enabled. Alarm permission, an enabled alarm, and sufficient volume still matter. Test your chosen sound with your usual overnight settings.

How do I restore my subscription?

Use the same Apple Account that made the purchase, then choose Restore Purchases on the AlarmiFex subscription screen. If your active subscription still is not recognized, contact us at support@alarmifex.com.

How do I cancel my subscription?

On your iPhone, open Settings → your name → Subscriptions → AlarmiFex, then choose Cancel Subscription. Deleting the app does not cancel a subscription. See Apple's cancellation instructions for more help.

How do I request a sound?

Email support@alarmifex.com with the sound's title or a link, plus the part you want to wake up to. If an import failed, include the original link and any error message.

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